Support

AppAdminTools Support

We strive to make our products and guides as error free as possible, however, if you find any issues with any of our products or information on this website, please contact support@appadmintools.com so we can try to resolve your issues or adjust our documentation accordingly.

For payments and checkout, we do utilize third party vendors. Please let us know of any issues relating to the checkout process by emailing sales@appadmintools.com.

 

Email Support

Below are our support email addresses

Standard Mail

For official correspondence:

AAT / D.R. Petersen
P.O. Box 724
Salado, TX 76571

Phone Support

Due to the nature of the Internet and Phone lists, we will provide phone support only after you engage our support personnel via our email addresses.

Usually when BLG Perfromance Report Generator throws “an error processing the BLG file” it is usually a file permissions issue. To avoid future issues, adjust the folders permissions that perfmon stores its files in to allow “Everyone” read access.

To fix it for already collected files, try running: relog blgfilename.blg -o test.blg then try to use the new blg file that is created.

Other issues might be that the incorrect Performance Indicators were collected or that it was collected using a language other than US English.

If you set the SPASS Data Collector to automatically manage the collecting of Perfmon BLG files, on some resource intensive systems it is unable to restart the data collector to collect the next hours stats.

This appears to be an issue with Perfmon releasing back the thread prematurely. A workaround is to setup a separate BLG Data Collector Set – instructions can be found here.

We will add more Answers to Frequently Ask Questions as needed.